Essential Aura Shipping Policy
Thank you for choosing Essential Aura! We ship most orders within 48 hours of when they are placed so you get your stuff quicker! We ship all orders via Canada Post and USPS. We will update your order with a tracking number as soon as it is available. Please login to your account to view any information related to your order(s).
Shipping fees vary depending on your province, state, or country, and the weight and size of your order. We ship Monday-Friday, excluding British Columbia statutory holidays. Shipping times vary and are only given as estimates. If you have any questions regarding shipment of your order please contact us at: info@essentialaura.com
Picking up your order (Cowichan Valley only)
If you're in the Cowichan Valley and you would like to pick up your order at our farm in Cobble Hill, please select "local pick-up" as your shipping method during check out. You will be notified when your order is ready, with instructions for pick up.
Essential Aura Returns Policy
You can return any product you purchase from us within 30 days of receiving your order. If 30 days have passed since you received your order, we can exchange or give store credit for returned items. We will only accept returns on unused items in their sealed packages. Items must be in the same condition in which you received them and in the original packaging. We require proof of purchase (e.g. receipt) to process all returns. We do not offer refunds, exchanges, or store credits for items damaged or missing parts for reasons not due to our error.
If you have any questions or concerns about refunds or returns, please contact us at info@essentialaura.com and we'll be more than happy to help you!
Sale Items Returns
Sale items have the same refund and return policy as our regular priced items.
Gift items Returns
If the item was purchased as a gift and shipped to you, we will send you a gift credit for the value of your return once we receive the returned items. If you received an item as a gift, we will process the return via the gift giver. If a refund is issued, they will receive the refund.
Shipping Returns address:
Essential Aura Aromatics1935 Doran Road
Cobble Hill, BC
Canada, V0R 1L5.
You are responsible for paying for your own shipping costs associated with returning your item to us. Please note that depending on where you are located, exchanged products will take a varying amount of time to reach you.
Goods damaged or missing upon delivery
If you receive your order from us and an item(s) was damaged, defective, or an item was missing, please contact us immediately and we will be happy to assist you. We will either replace or refund your order.
Please send us a picture of the damaged or defective product so that we can assess the damage and also so that we can remedy the defect in future. We do require some information about the damage or defect in order to find the best possible solution. We may request an image of the product or the lot date listed on the label. All accepted refunds will be processed in the same manner in which you paid.
Please note, refunds can take a few business days to appear in your account. If you have any questions about refunds, please contact us at info@essentialaura.com